Call Centre Agent

Position: Call Centre Agent

Work Type: Administration

Date of vacancy: 09 April 2025

Location: Head Office – Johannesburg

JOB SUMMARY

The Department of Transport appointed Anthus Services 84 (Pty) Ltd, trading as TRSA, to manage the taxi scrapping
process for legitimate taxi owners for their ageing and unroadworthy minibus taxi vehicles. Furthermore, TRSA is to
create and execute commercial solutions that will enhance the financial sustainability of the minibus taxi industry.

 

We are looking for customer-focused individuals to join our TRF team as a Call Centre Agents. This is a fantastic opportunity for individuals who are passionate about providing excellent customer service and are looking to kick-start their career in a supportive and fast-paced environment. This role will report to the Call Centre and Process Supervisor.

KEY RESPONSIBILITIES

• Handle incoming and outgoing customer calls in a professional manner
• Resolve customer queries efficiently and accurately
• Provide product/service information to customers
• Capture and update customer details on the system
• Escalate complex queries to relevant departments when necessary
• Maintain high levels of customer satisfaction and service quality

Minimum requirements

• Matric (Grade 12) – Compulsory
• Post-matric qualification in business process, business administration or similar an added advantage
• Excellent communication and interpersonal skills
• Basic computer literacy
• Ability to work in a team-oriented environment

If you possess the above qualification, experience and qualities, take the next step today to launch your new career! 

Please email your CV to: jobs@taxirecap.co.za 

Should you not receive a response from us within 14 days, please consider your application unsuccessful.

Closing Date: 15 April 2025

Advert Reference No: CCA-25

Remuneration: The remuneration will be based on skills and experience.

By submitting any Personal Information to TRSA in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific, and voluntary consent to the processing and storing of such Personal Information by our company and/or our clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, through background screening which may include but will not be limited to criminal, fraud, ITC, and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to “Opt-Out” of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.
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