Call Centre Agent (Expired)

Position: Call Centre Agent

Work Type: Administration

Date of vacancy: 09 April 2025

Location: Head Office – Johannesburg

JOB SUMMARY

The Department of Transport appointed Anthus Services 84 (Pty) Ltd, trading as TRSA, to manage the taxi scrapping process for legitimate taxi owners for their ageing and unroadworthy minibus taxi vehicles. Furthermore, TRSA is to create and execute commercial solutions that will enhance the financial sustainability of the minibus taxi industry.

We are seeking professional and service-driven individuals to fill the position of Client Service Agent, based at our key sites. This role is ideal for individuals who thrive in client-facing environments and are passionate about delivering exceptional service on the ground.

KEY RESPONSIBILITIES

  • • Handle incoming and outgoing customer calls in a professional manner
    • Resolve customer queries efficiently and accurately
    • Provide product/service information to customers
    • Capture and update customer details on the system
    • Escalate complex queries to relevant departments when necessary
    • Maintain high levels of customer satisfaction and service quality

Minimum requirements

  • • Matric (Grade 12) – Compulsory
    • Post-matric qualification in business process, business administration or similar an added advantage
    • Excellent communication and interpersonal skills
    • Basic computer literacy
    • Ability to work in a team-oriented environment

COMPETENCIES

  • Strong aptitude for numbers
  • Task Planning and organising
  • Attention to detail and accuracy
  • Deadline driven and able to work within time constraints

  • If you possess the above qualification, experience and qualities, take the next step today to launch your new career! 

    Please email your CV to: jobs@taxirecap.co.za 

    We regret that only shortlisted candidates will be notified within 1 week of the closing date.

    Closing Date: 15 April 2025

    Advert Reference No: CCA-25

    Remuneration: The remuneration will be based on skills and experience.

By submitting any Personal Information to TRSA in any form you acknowledge that such conduct constitutes a reasonable unconditional, specific, and voluntary consent to the processing and storing of such Personal Information by our company and/or our clients and/or verification information suppliers. You voluntarily consent that for the purposes of potentially gaining future employment opportunities, through background screening which may include but will not be limited to criminal, fraud, ITC, and employment reference checks may be conducted. Should you have not been contacted within 14 days, please consider your application unsuccessful. You have the right to “Opt-Out” of electronic communications from us at any time and you also have the right to request us to delete your personal information by contacting us.